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Customer service excellence

Acreman, Bev and Stone, Graham (2006) Customer service excellence. In: UKSG 29th UKSG Annual Conference and Exhibition, 3-5 April 2006, University of Warwick. (Unpublished)

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Abstract

Libraries, publishers and subscription agents all
seek to improve communication in the information chain. Discussion lists play an important role in the communication between libraries and publishers. However, there are still ongoing issues – libraries often publicly berate publishers for their lack of clarity in communication, but what do publishers think of libraries? Can libraries do more to help publishers improve communication? Are the subscription agents doing enough in the middle to get the information out there? This is intended as a no-holds-barred workshop, covering all publishers and libraries. The presenters hope to come out of the workshops with a clear list of improvements that can be made to make the communication process much more effective.

Item Type: Conference or Workshop Item (Other)
Subjects: Z Bibliography. Library Science. Information Resources > Z719 Libraries (General)
Z Bibliography. Library Science. Information Resources > ZA Information resources
Schools: Computing and Library Services
Computing and Library Services > Centre for Innovation in Information Services
Related URLs:
Depositing User: Graham Stone
Date Deposited: 23 Dec 2010 12:09
Last Modified: 21 Aug 2012 15:29
URI: http://eprints.hud.ac.uk/id/eprint/9258

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