Computing and Library Services - delivering an inspiring information environment

The Use of Strategic Planning Tools and Techniques by Hotels in Jordan

Aldehayyat, Jehad S., Al Khattab, Adel and Anchor, J.R (2010) The Use of Strategic Planning Tools and Techniques by Hotels in Jordan. Working Paper. Emerging Markets Research Group University of Huddersfield, Huddersfield, UK. (Unpublished)

PDF - Submitted Version
Download (158kB) | Preview
    PDF - Cover Image
    Download (11kB) | Preview


      Purpose: This paper aims to understand the use of strategic planning tools and techniques and the nature of its relationship with managers’ views of the strategic planning process in hotels.

      Design/methodology/approach: A review of the literature relating to both strategic planning and strategic planning tools and techniques in both developed and emerging markets is provided. The empirical research was conducted via a questionnaire survey of Jordanian hotels in two cities; namely, Petra and Aqaba.

      Findings: The main findings of this research are that the Jordanian hotels engage in the strategic planning process by using a number of techniques. The use of strategic planning tools and techniques relate more to the size of hotel and less to age and ownership type. There is a positive relationship between the use of strategic planning techniques and size of hotel. The managers of these hotels have generally positive attitudes to the strategic planning process. The managers who believe in the benefits of strategic planning engage more in the practice of it.

      Research Limitations/ implications: The nature of this research is descriptive and the method used is a cross-sectional survey. Therefore, future research could be conducted on a small number of these hotels by using a more in-depth approach. Secondly, the sample was restricted to hotels in two cities in Jordan. Further research should include other regions in Jordan and analyse the ownership types of hotels (such as independent vs. chain) and its star rating.

      Originality/value: This paper provides empirical evidence about the use of the strategic planning tools and techniques in hotels in an emerging market context.

      Item Type: Monograph (Working Paper)
      Additional Information: EMERGE Working Paper 10/06
      Uncontrolled Keywords: strategic planning, Jordan, hotels, strategic planning tools
      Subjects: G Geography. Anthropology. Recreation > GV Recreation Leisure
      H Social Sciences > HD Industries. Land use. Labor
      Schools: The Business School
      The Business School > Emerging Markets Research Group
      Related URLs:
      Depositing User: Graham Stone
      Date Deposited: 26 Apr 2010 14:44
      Last Modified: 16 Jul 2013 13:47


      Downloads per month over past year

      Repository Staff Only: item control page

      View Item

      University of Huddersfield, Queensgate, Huddersfield, HD1 3DH Copyright and Disclaimer All rights reserved ©