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Emotional intelligence, emotion and social work: context, characteristics, complications and contribution

Morrison, Tony (2007) Emotional intelligence, emotion and social work: context, characteristics, complications and contribution. British Journal of Social Work, 37 (2). pp. 245-263. ISSN 0045-3102

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    Abstract

    Emotional intelligence (EI) has become one of the new management ‘buzz’ terms. It is
    suggested that this is the missing ingredient that separates average from top management
    or performance. However, despite its potential relevance for social work practice,
    there has been little investigation and few reports about its application in social work
    settings. This paper seeks to stimulate debate about the role of EI in social work practice
    by considering its development, definitions and problematics. Whilst the empirical
    evidence supporting the existence of a separate and measurable EI is ambiguous and
    emergent, the role of emotion in the organization of human behaviour is more firmly
    established. The paper examines the role of EI and emotion in relation to five core
    social work tasks: engagement of users; assessment and observation; decision making;
    collaboration and co-operation; dealing with stress. The paper situates itself in the rapidly
    changing context of social work: the merger of social services departments with
    larger more powerful bureaucracies; the movement towards integrated service delivery;
    and the new social work degree. It is argued that social work needs to identify its
    claims to professional competence at a time of such change, one of which is the ability
    to use relationships to address users’ needs. This requires the capacity to handle both
    one’s own and others’ emotions effectively.

    Item Type: Article
    Additional Information: UoA 40 (Social Work and Social Policy and Administration) © The Author 2006. Published by Oxford University Press on behalf of The British Association of Social Workers. All rights reserved.
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    Subjects: H Social Sciences > HN Social history and conditions. Social problems. Social reform
    H Social Sciences > H Social Sciences (General)
    H Social Sciences > HM Sociology
    Schools: School of Human and Health Sciences
    Related URLs:
    References:

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    Depositing User: Sara Taylor
    Date Deposited: 24 Aug 2007
    Last Modified: 28 Jul 2010 19:21
    URI: http://eprints.hud.ac.uk/id/eprint/366

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