Schofield, Angela and Raynes, Norma (1992) Providing a personal service in the Trent region. International Journal of Health Care Quality Assurance, 5 (5). pp. 16-18. ISSN 0952-6862Metadata only available from this repository.
Reports evaluation of the Trent Regional Health Authority's “Providing a Personal Service” initiative, one of the first major quality management strategies in the NHS. The evaluation highlights the key elements which supported this initiative and suggests some ways in which its progress can be sustained. Many of the comments are applicable to other approaches to quality management.
|Subjects:||R Medicine > RA Public aspects of medicine > RA0421 Public health. Hygiene. Preventive Medicine|
R Medicine > RA Public aspects of medicine
|Schools:||School of Human and Health Sciences|
|Depositing User:||Cherry Edmunds|
|Date Deposited:||15 Jan 2009 09:27|
|Last Modified:||15 Jan 2009 09:27|
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