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The Leading Causes and Consequences of Citizenship Pressure in the Hotel Industry

Youn, Hyewon, Kim, Jong-Hyeong and Song, Hanqun (2016) The Leading Causes and Consequences of Citizenship Pressure in the Hotel Industry. International Journal of Contemporary Hospitality Management. ISSN 0959-6119 (In Press)

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Purpose — This study aims to examine the causes of citizenship pressure and to investigate
the relationship between citizenship pressure, job stress, and turnover intentions. Specifically,
the current study examines the effects of the personality trait of neuroticism and the
organizational cultures of bureaucracy and the market.
Design/methodology/approach — Data were collected from 224 hotel employees in the
People’s Republic of China using a self-administered survey questionnaire. The participants
completed measures examining citizenship pressure, personality, organizational culture, job
stress, and intention to quit. Structural equation modeling (SEM) was used to test the research
Findings — The results showed that employees who are more neurotic are more likely to
experience citizenship pressure. Moreover, citizenship pressure was found to increase job
stress and turnover intentions. However, a bureaucratic culture, which prizes stability, was
found to reduce citizenship pressure.
Practical implications — This study presents factors that may influence hotel employees’
perceptions of citizenship pressure and reveals the negative consequences of such pressure.
Thus, the study results contribute to a better understanding of citizenship pressure and can be
used to develop guidelines to reduce citizenship pressure in work environments.
Originality/value — To the best of our knowledge, the current study is the first empirical
study to examine the antecedents and consequences of citizenship pressure in the hotel
industry. Moreover, previous citizenship pressure studies have mainly been conducted in a
Western cultural context; it is unclear whether citizenship pressure can be similarly observed
in China, where the nature and form of employment relationships differ significantly from
those in Western countries.

Item Type: Article
Subjects: H Social Sciences > H Social Sciences (General)
H Social Sciences > HD Industries. Land use. Labor
H Social Sciences > HD Industries. Land use. Labor > HD28 Management. Industrial Management
Schools: The Business School
Related URLs:
Depositing User: Sara Taylor
Date Deposited: 20 Sep 2016 12:57
Last Modified: 20 Sep 2016 15:59


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