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Professional Service Operations Management: sustaining the discipline?

Reid, Iain, Bamford, David, Bamford, Jim, Papalexi, Marina, Dehe, Benjamin and Abualqumboz, Moheeb (2016) Professional Service Operations Management: sustaining the discipline? In: 23rd EurOMA Conference, 17th - 22nd June 2016, Trondheim, Norway. (Unpublished)

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Abstract

Operations management (OM) theory suggests that professional services have some distinct operational challenges. There is an emerging consensus that professional services are changing, due to the socio-economic and political climates in which they operate. In order to investigate these issues a systematic literature review was undertaken. This paper makes a contribution by exploring the OM literature encompassing two decades of publications in terms of value, in relation to operational effectiveness within the ‘professions’. The analysis of the sample suggests a potential methodological mismatch between the core theoretical frameworks, exploring features of effectiveness and efficiency across the professions. This paper makes a contribution through a reflection on theories in the area of Professional Services Operations Management.

Item Type: Conference or Workshop Item (Paper)
Subjects: H Social Sciences > H Social Sciences (General)
Schools: The Business School
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Depositing User: Iain Reid
Date Deposited: 14 Jun 2016 15:29
Last Modified: 01 Dec 2016 12:30
URI: http://eprints.hud.ac.uk/id/eprint/28585

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