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Assessment of facilities management performance in higher education properties

Amaratunga, Dilanthi and Baldry, David (2000) Assessment of facilities management performance in higher education properties. Facilities, 18 (7/8). pp. 293-301. ISSN 0263-2772

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Abstract

In the general facilities management literature, it is assumed that there is a causal link between facilities management practices and performance. The role of facilities management in facilitating organisational performance, and thereby in providing competitive advantage, is widely acknowledged. However, the mechanisms of how this happens in higher educational establishments are quite unclear, prompting performance evaluation researchers to question whether performance evaluation in fact does add value, and enhance organisational performance. Assessment of performance of buildings of institutions delivering higher educational services has become a matter of particular interest to governments seeking to increase the effectiveness of educational provision and maximise value for money. This paper presents initial findings of the characteristics of important aspects of a performance evaluation approach related to higher education properties, and discusses the development of a framework based on the balanced scorecard to measure performance relating to higher education establishments.

Item Type: Article
Subjects: T Technology > T Technology (General)
T Technology > TH Building construction
Schools: School of Art, Design and Architecture
School of Art, Design and Architecture > Global Disaster Resilience Centre
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Depositing User: Sharon Beastall
Date Deposited: 21 Apr 2016 12:36
Last Modified: 21 Apr 2016 12:36
URI: http://eprints.hud.ac.uk/id/eprint/28106

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