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A conceptual framework to measure facilities management performance

Amaratunga, Dilanthi and Baldry, David (2003) A conceptual framework to measure facilities management performance. Property Management, 21 (2). pp. 171-189. ISSN 0263-7472

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Abstract

This paper concerns the measurement of facilities management performance. Empirical research carried out indicates that facilities management appears to utilise a wide range of measures – not only traditional financial accounting measures, but also indicators of managerial behaviour as well as various other measures of effectiveness. Considers the basis for measurement of performance in facilities management with reference to a conceptual framework identified by taking into consideration the advantages and some of the drawbacks with current performance measurement systems.

Item Type: Article
Subjects: T Technology > T Technology (General)
T Technology > TH Building construction
Schools: School of Art, Design and Architecture
School of Art, Design and Architecture > Global Disaster Resilience Centre
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Depositing User: Sharon Beastall
Date Deposited: 21 Apr 2016 10:51
Last Modified: 21 Apr 2016 10:51
URI: http://eprints.hud.ac.uk/id/eprint/28092

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