Computing and Library Services - delivering an inspiring information environment

Continuity Culture: A Key Factor for Building Resilience and Sound Recovery Capabilities

Sawalha, Ihab Hanna S, Anchor, J.R and Meaton, Julia (2015) Continuity Culture: A Key Factor for Building Resilience and Sound Recovery Capabilities. International Journal of Disaster Risk Science, 6 (4). pp. 428-437. ISSN 2095-0055

PDF - Published Version
Available under License Creative Commons Attribution.

Download (545kB) | Preview


This article investigates the extent to which Jordanian service organizations seek to establish continuity culture through testing, training, and updating of their business continuity plans. A survey strategy was adopted in this research. Primary and secondary data were used. Semistructured interviews were conducted with five senior managers from five large Jordanian service organizations registered with the Amman Stock Exchange. The selection of organizations was made on the basis of simple random sampling. Interviews targeted the headquarters only in order to obtain a homogenous sample. Three out of five organizations could be regarded as crisis prepared and have better chances for recovery. The other two organizations exhibited characteristics of standard practice that only emphasizes the recovery aspect of business continuity management (BCM), while paying less attention to establishing resilient cultures and embedding BCM. The findings reveal that the ability to recover following major incidents can be improved by embedding BCM in the culture of the organization and by making BCM an enterprise-wide process. This is one of few meticulous studies that have been undertaken in the Middle East and the first in Jordan to investigate the extent to which service organizations focus on embedding BCM in the organizational culture.

Item Type: Article
Subjects: H Social Sciences > HB Economic Theory
H Social Sciences > HF Commerce
Schools: The Business School
The Business School > Emerging Markets Research Group
Related URLs:
Depositing User: Sharon Beastall
Date Deposited: 23 Feb 2016 09:53
Last Modified: 09 Jun 2016 15:10


Downloads per month over past year

Repository Staff Only: item control page

View Item View Item

University of Huddersfield, Queensgate, Huddersfield, HD1 3DH Copyright and Disclaimer All rights reserved ©