Search:
Computing and Library Services - delivering an inspiring information environment

Physiological responses to different web-page designs

Ward, Robert D. and Marsden, Philip H. (2003) Physiological responses to different web-page designs. International Journal of Human-Computer Studies, 59 (1/2). pp. 199-212. ISSN 1071-5819

[img] PDF
Restricted to Registered users only

Download (528kB)

    Abstract

    Physiological indicators of arousal have long been known to be sensitive to mental events such as positive and negative emotion, changes in attention and changes in workload. It has therefore been suggested that human physiology might be of use in the evaluation of software usability. To this, there are two main approaches or paradigms: (i) comparisons of physiological readings across periods of time to indicate different arousal levels under different circumstances, and (ii) the detection of short-term (occurring in seconds) physiological changes in response to specific events. Both approaches involve methodological, analytical and interpretational difficulties. Also, the tight experimental controls usually adopted in psychophysiological experimentation can be at odds with the needs of applied usability testing. This paper reports initial investigations of these approaches and difficulties in the evaluation of software interfaces. From exploratory data, a preliminary model is proposed which combines the two paradigms for identifying significant HCI events. Explorations of the model within the context of a web-related task are then discussed. These explorations suggest techniques and procedures for applied usability testing, and the results point to ways in which physiological data may be informative about software usability. However, further investigations involving variations in task and procedure are required

    Item Type: Article
    Additional Information: UoA 23 (Computer Science and Informatics) Copyright © 2003 Elsevier Science Ltd
    Subjects: Q Science > Q Science (General)
    Q Science > QA Mathematics > QA75 Electronic computers. Computer science
    Q Science > QP Physiology
    Schools: School of Computing and Engineering
    References:

    Andreassi, J.L., 2000. Psychophysiology: Human Behavior and Physiological Response, 4th Edition.
    Lawrence Erlbaum Associates, Mahwah, NJ.
    Ekman, P., Levensen, R.W., Friesen, W.V., 1983. Autonomic nervous system activity distinguishes among
    emotions. Science 221, 1208–1209.
    Fernandez, R. (1997). Stochastic modelling of physiological signals with hidden Markov models: a step
    towards frustration detection in human–computer interfaces. MS Thesis, MIT Media Laboratory.
    MIT Media Laboratory TechnicalReport 446.
    Hartley, J., 1994. Designing Instructional Text, 3rd Edition. Kogan Page, London.
    Idzikowski, C., Baddeley, A.D., 1983. Fear and dangerous environments. In: Hockey, R. (Ed.), Stress and
    Fatigue in Human Performance. Wiley, Chichester (Chapter 5).
    Kramer, A.F., 1991. Physiological metrics of mental workload: a review of recent progress. In: Damos,
    D.L. (Ed.), Multiple Task Performance. Taylor & Francis, London, pp. 329–360.
    Lang, P.J., Greenwalk, M.K., Bradley, M.M., Hamm, A.O., 1993. Looking at pictures: affective, facial,
    visceraland behavioralreactions. Psychophysiology 30, 261–273.
    Nielsen, J., 1995–2001. Alert box columns. http://www.useit.com/alertbox/ (accessed 27th June 2001).
    Picard, R.W., 1996. Affective Computing. The MIT Press. Cambridge, MA, 1997, p. 164.
    Scheirer, J., Fernandez, R., Klein, J., Picard, R., 2002. Frustrating the user on purpose: a step toward
    building an affective computer. Interacting with Computers 14, 93–118.
    Wastell, D.G., Newman, M., 1996. Stress, control and computer system design: a psychophysiological
    field study. Behaviour and Information Technology 15 (3), 183–192.
    Wilson, G., Sasse, M.A., 2000. Do users always know what’s good for them utilising physiological
    responses to assess media quality. In: McDonald, S., Waern, Y., Cockton, G. (Eds.), People and
    Computers XIV-Usability or Else! Proceedings of HCI 2000. Springer, Berlin, pp. 327–339.

    Depositing User: Sara Taylor
    Date Deposited: 05 Jul 2007
    Last Modified: 28 Jul 2010 19:20
    URI: http://eprints.hud.ac.uk/id/eprint/272

    Document Downloads

    Downloader Countries

    More statistics for this item...

    Item control for Repository Staff only:

    View Item

    University of Huddersfield, Queensgate, Huddersfield, HD1 3DH Copyright and Disclaimer All rights reserved ©