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Application of the balanced scorecard concept to develop a conceptual framework to measure facilities management performance within NHS facilities

Amaratunga, Dilanthi, Haigh, Richard, Sarshar, Marjan and Baldry, D. (2002) Application of the balanced scorecard concept to develop a conceptual framework to measure facilities management performance within NHS facilities. International Journal of Health Care Quality Assurance, 15 (4). pp. 141-151. ISSN 0952-6862

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Abstract

This paper discusses the application of the balanced score-card (BSC) concept as a widely used management framework for optimal measurement of organisational performance within NHS facilities directorates and discusses the fundamental points to cover in its implementation. Thereby, the paper identifies this framework as a strategic measurement and management system for facilities management. BSC formulation within NHS estates and facilities is described as a case study based on a facilities directorate situated in the north west of England, and discussion covers its implementation procedures, evaluation standards and reporting process. The paper further establishes the conceptual framework for performance management for the facilities directorate, as well as consistent techniques useful in undertaking the performance management administration and system oversight functions.

Item Type: Article
Subjects: T Technology > T Technology (General)
Schools: School of Art, Design and Architecture
School of Art, Design and Architecture > Global Disaster Resilience Centre
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Depositing User: Sharon Beastall
Date Deposited: 02 Dec 2014 10:08
Last Modified: 02 Dec 2014 10:08
URI: http://eprints.hud.ac.uk/id/eprint/22728

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