Search:
Computing and Library Services - delivering an inspiring information environment

The measurement of worker relations: the development of a three-component scale

Biggs, David, Swailes, Stephen and Baker, Steven (2016) The measurement of worker relations: the development of a three-component scale. Leadership and Organizational Development Journal, 37 (1). pp. 1-16. ISSN 0143-7739

[img] Microsoft Word - Accepted Version
Download (118kB)

Abstract

Purpose
Healthy employee relations are important for individual well-being and are likely to contribute towards job satisfaction and other positive work outcomes. This paper discusses the importance of worker relations and proposes a new three-component model of worker relations which embraces the relationships that employees have with their co-workers, supervisor and the organisation.
Design/methodology/approach
A 20-item inventory was tested using data collected in a local authority (N=157) and led to the retention of nine items which were embodied in a scale for further evaluation. A second study using data using obtained in an Emergency Call Management Service (N=85) was used to further evaluate the factor structure of the scale and assess its predictive validity. A third study (N=70) provided further information on the measure.
Findings
The new nine item measure is a viable instrument with adequate reliability for assessing three levels of worker relations. In line with predictions, the three sub-scales (co-worker, supervisor and organisation) were positively correlated with job satisfaction and social relations.
Practical implications
The new scale provides a freely available and parsimonious alternative to existing measures of worker relations.
Originality/value
The paper considers the component aspects of worker relations before defining, theorising and developing a general purpose short instrument capable of quantitatively measuring worker relations.

Item Type: Article
Subjects: H Social Sciences > H Social Sciences (General)
Schools: The Business School
Related URLs:
Depositing User: Stephen Swailes
Date Deposited: 10 Sep 2014 08:35
Last Modified: 28 Jan 2016 11:21
URI: http://eprints.hud.ac.uk/id/eprint/21518

Downloads

Downloads per month over past year

Repository Staff Only: item control page

View Item View Item

University of Huddersfield, Queensgate, Huddersfield, HD1 3DH Copyright and Disclaimer All rights reserved ©