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Healthcare Capacity Measurement

Bamford, David and Chatziaslan, Elizabeth (2009) Healthcare Capacity Measurement. In: 20th Annual Conference of the Production and Operations Management Society (POM) 2009, 1st-4th May 2009, Orlando, Florida, USA.

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    This paper presents findings from an action research intervention in the outpatient department of
    a National Health Service (NHS) Hospital. It investigates the perceived and actual problems of
    performance measurement, specifically measuring capacity, at a United Kingdom (UK) hospital.
    An action research methodology was adopted: Relevant literature on capacity measurement and
    performance was reviewed; the motivation behind its usage explored. Systems requiring
    improvement were identified and the adoption and implementation of new working methods
    initiated and explored. In addition to considering capacity measurement and performance issues,
    the authors examined the effects this may have on the long-term potential of the organisation.
    The research identified gaps in the capacity and activity measures used and in the dissemination
    of performance information. To address these problems and meet the changing needs of the
    department a new performance measurement and reporting tool was implemented. Specific
    recommendations for the implementation of a new performance tool for healthcare organisations
    are made. The conclusions drawn add to previous commentaries, and develop interesting
    questions for future research

    Item Type: Conference or Workshop Item (Paper)
    Subjects: H Social Sciences > HD Industries. Land use. Labor > HD28 Management. Industrial Management
    R Medicine > RA Public aspects of medicine
    Schools: The Business School
    Related URLs:
    Depositing User: Sara Taylor
    Date Deposited: 08 Dec 2011 15:31
    Last Modified: 08 Dec 2011 15:31


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