Bamford, David and Griffin, Michael (2008) A case study into operational team-working within a UK hospital. International Journal of Operations & Production Management, 28 (3). pp. 215-237. ISSN 0144-3577Metadata only available from this repository.
Purpose – This paper aims to report on research into human resource management within an operations management environment; specifically, operational team-work amongst health care workers in a hospital.
Design/methodology/approach – Eight operational teams within a UK National Health Service hospital took part and the research used a combination of survey and group discussions.
Findings – The results show the construct of the team had little operational definition. Key factors identified as contributing to effective team-working include: leadership; frequency of team meetings; a climate of trust and openness. There was limited evidence of truly multi-disciplinary teams and of organisational support for team-working.
Research limitations/implications – The methodology applied was appropriate, generating data to facilitate discussion and draw specific conclusions therefrom. A perceived limitation is the single case approach; however, Remenyi et al. argue this can be enough to add to the body of knowledge. In terms of implications this paper demonstrates that team-working is no panacea; as part of a bundle of good operations management practices it is associated with efficiency, effectiveness, and in this case improved patient care.
Practical implications – The paper suggests a new input, process, output model of effective team-working and identifies issues to be faced in adopting a strategy of developing an operational team-based organisation.
Originality/value – The value of this paper is the conclusion that the importance of operational team-working is as a paradigm for assessing how effectively individuals and groups work together, rather than as a specific organisational form with an optimal size.
|Subjects:||H Social Sciences > HD Industries. Land use. Labor > HD28 Management. Industrial Management|
R Medicine > RA Public aspects of medicine
|Schools:||The Business School|
|Depositing User:||Sara Taylor|
|Date Deposited:||08 Dec 2011 13:50|
|Last Modified:||08 Dec 2011 13:50|
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