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Mobile intelligence for reporting of supply chain KPI's

Rogers, Helen, Pawar, Kulwant and Tipi, Nicoleta S. (2011) Mobile intelligence for reporting of supply chain KPI's. In: Proceedings of the 16th International Symposium on Logistics (ISL) 2011. Centre for Concurrent Enterprise Nottingham University Business School, Nottingham, UK, pp. 190-195. ISBN 978 085358 278 6

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    A Supply Chain Manager is in the departure lounge at Munich airport waiting for her flight
    to London to discuss size curves of the latest range of sports shoes with the Retail
    Manager of the company’s flagship London retail store. The SC Manager opens up an
    application on her smartphone that displays the stock levels for the season’s top selling
    shoes. She immediately sees that the stock turnover for this range is much higher at the
    London store than at other leading stores across Europe. The London Retail Manager
    wants to change the range profile to better reflect UK customer sizes and tastes. The
    SCM Manager has a printed version of last year’s size curves (showing how many of each
    size were shipped and sold to the UK), however, she would like to see what the latest
    figures are for this quarter. She simply opens the size curve application on her
    smartphone and calls up the figures she needs.
    This kind of scenario is increasingly being played out by executives and managers (many
    of whom spend very little time in the office) as they travel to meetings remote from their
    colleagues and the company intranet. It is fair to say that in many cases, retrieval of the
    information that is required is not as easy as the above situation implies. There are many
    reasons for this including restrictions on data sharing/retrieval, scattering of data across
    formats/ databases and insufficient specification by the managers of their requirements.
    Mobile intelligence systems utilise devices such as mobile phones and tablet computers
    (smartphones, iPad, Playbook, etc.) as handheld workstations for users to access and
    analyse real time information. Essentially they allow managers to access performance
    information quickly and in an easy to communicate visual way (e.g. bar charts, pie charts
    etc. see for example Figure 1). Mobile intelligence in a supply chain management
    reporting context allows users to access supply chain-related information anywhere and
    make quick, informed decisions. Supply chain specific examples include delivery
    performance tracking and alerts for low inventory levels. Mobile phone applications
    (‘Apps’) can now offer managers more opportunities to connect and share information
    than, for example, a laptop due to the level of connectivity and network coverage around
    the world.

    Item Type: Book Chapter
    Subjects: H Social Sciences > HD Industries. Land use. Labor
    H Social Sciences > HE Transportation and Communications
    Schools: School of Applied Sciences
    Related URLs:
    Depositing User: Sara Taylor
    Date Deposited: 01 Nov 2011 14:00
    Last Modified: 01 Nov 2011 14:00


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