Search:
Computing and Library Services - delivering an inspiring information environment

The role of national culture in Total Quality Management

Twaissi, Naseem M. M., Worsdale, Graham and Rollins, Ralph (2009) The role of national culture in Total Quality Management. In: Proceedings of the 3rd Annual Quality Congress Middle East: (QC3). Middle East Quality Association Hamdan Bin Mohammed e‐University, Dubai, United Arab Emirates, pp. 37-43. ISBN 9789948150275

[img]
Preview
PDF
WorsdaleRole.pdf - Accepted Version

Download (79kB) | Preview
[img] PDF
WorsdaleRolepublishedpdf.pdf - Published Version
Restricted to Registered users only

Download (96kB)
[img] Microsoft Word
Conference_published_paper_2009.docx - Accepted Version
Restricted to Repository staff only

Download (26kB)

Abstract

This paper discusses the role of national
culture in adopting total quality management
(TQM) in developing countries, using the ICT
organisations in Jordan as the basis of the
study. employing a methodology of semistructured
interviews, the data was collected
from General and TQM managers. The ten
largest organisations, based on the number of
employees, were used as the basis of the
study. The results indicated that the national
culture characteristics have a negative impact
on adopting and supporting TQM
implementation. This paper introduces a key
dimension (Wasta) hasn’t been studied in the
TQM literature and focuses on its impact on
TQM implementation.

Item Type: Book Chapter
Subjects: H Social Sciences > HD Industries. Land use. Labor > HD28 Management. Industrial Management
Schools: The Business School
Related URLs:
Depositing User: Graham Worsdale
Date Deposited: 15 Nov 2011 10:16
Last Modified: 22 Apr 2014 15:11
URI: http://eprints.hud.ac.uk/id/eprint/10649

Downloads

Downloads per month over past year

Repository Staff Only: item control page

View Item View Item

University of Huddersfield, Queensgate, Huddersfield, HD1 3DH Copyright and Disclaimer All rights reserved ©