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The role of national culture in Total Quality Management

Twaissi, Naseem M. M., Worsdale, Graham and Rollins, Ralph (2009) The role of national culture in Total Quality Management. In: Proceedings of the 3rd Annual Quality Congress Middle East: (QC3). Middle East Quality Association Hamdan Bin Mohammed e‐University, Dubai, United Arab Emirates, pp. 37-43. ISBN 9789948150275

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        This paper discusses the role of national
        culture in adopting total quality management
        (TQM) in developing countries, using the ICT
        organisations in Jordan as the basis of the
        study. employing a methodology of semistructured
        interviews, the data was collected
        from General and TQM managers. The ten
        largest organisations, based on the number of
        employees, were used as the basis of the
        study. The results indicated that the national
        culture characteristics have a negative impact
        on adopting and supporting TQM
        implementation. This paper introduces a key
        dimension (Wasta) hasn’t been studied in the
        TQM literature and focuses on its impact on
        TQM implementation.

        Item Type: Book Chapter
        Subjects: H Social Sciences > HD Industries. Land use. Labor > HD28 Management. Industrial Management
        Schools: The Business School
        Related URLs:
        Depositing User: Graham Worsdale
        Date Deposited: 15 Nov 2011 10:16
        Last Modified: 22 Apr 2014 16:11


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