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A review of current issues and challenges for TQM implementations in the Jordanian information and communications technology sector

Twaissi, Naseem M. M., Rollins, Ralph and Worsdale, Graham (2008) A review of current issues and challenges for TQM implementations in the Jordanian information and communications technology sector. In: Proceedings of the 2nd Quality Congress Middle East (QC2). Middle East Quality Association e‐TQM College, Dubai, United Arab Emirates, pp. 120-131. ISBN 9789948036388

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        Abstract

        This paper discusses the application of Total
        Quality Management (TQM) in Jordanian
        Information and Communications Technology
        (ICT) sector. Utilising a methodology based
        upon questionnaires and semi-structure
        interviews, investigation of Jordanian ICT
        organisations and their significant
        stakeholders has revealed that although they
        have endeavoured to put into practice the
        strategies, tools and techniques of TQM, there
        are barriers to achieving successful
        implementation. The most significant relate to
        government influences and internal cultural
        characteristics. This research has further
        identified that effective information systems
        play a successful role in TQM
        implementations, an issue that is not well
        demonstrated in the literature.

        Item Type: Book Chapter
        Subjects: H Social Sciences > HD Industries. Land use. Labor > HD28 Management. Industrial Management
        Schools: The Business School
        Related URLs:
        Depositing User: Graham Worsdale
        Date Deposited: 02 Jun 2011 10:53
        Last Modified: 22 Apr 2014 16:11
        URI: http://eprints.hud.ac.uk/id/eprint/10646

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